سياسة الاستبدال والأسترجاع

Returns are within 24 hours of receiving the order. Exchanges are within 3 days of receiving the order. The store does not bear the shipping costs for exchange and return requests (the cost is paid by the customer). Cases of exchange or return: - The product is exchanged or returned based on the customer's choice if it was damaged or broken during shipping. - If the product is defect-free and the customer wants to return or exchange it, and it was made according to their specific request (color or model chosen based on the customer's preference), the product cannot be exchanged or returned at all. How is the refund processed in case of a return? - After the customer ships the product and when the order arrives at the store, the order is inspected and verified for safety. - The product must be unused and in its original packaging in which it arrived to the customer. - Return shipping costs will be deducted from the refund. - The amount will be transferred to the customer's account within 24 hours or according to the bank's system for transfer confirmation after deducting the shipping costs. What are the procedures for exchange? - After sending the product to the store and confirming receipt and inspection, the replacement product you chose will be shipped. - If there is a price difference for the exchanged product, an invoice will be issued for you to pay. How can I exchange or return the product if it arrives damaged? - If the product arrives damaged or was broken during transportation and shipping, please contact us within 24 hours of receiving the order via WhatsApp and send photos of the broken (damaged) product. - The store will follow up on the case immediately. All exchange and return requests are communicated with the customer via WhatsApp: 0503209692. It is very important regarding product colors: - All products are handmade, so color shades may naturally vary depending on lighting or photography. - There may be differences in color shades when manufacturing products again, as they are handmade.